A fashion retailer uses AEM with four publish to server customer across the global, using Sling Content Distribution. During a new product launch, the authoring team publishes hundreds of product pages. Numerous users who registered during that they notice that their profile information (preferences, photo) is not available when they log in. After debugging, the Architect notices the following variables
- Certain profiles are not synced with all publishers
- The heap dump shows no memory leaks
- The thread dump and top command outputs show long-running replication thread and normal CPU utilization
- The Sling Content Distribution logs show no errors
What is preventing users from accessing their profile information?